Shipping policy

Shipping & Delivery Policy
1. Coverage & Timeline
* Domestic Shipping: We offer fast delivery to all governorates.
* Processing Time: Orders are typically processed within 24–48 hours.
* Delivery Estimates: * Major Cities: 2–3 business days.
* Other Governorates: 3–5 business days.
* Seasonal Deadlines: During peak seasons (like Eid), we set specific "Final Order Dates" to ensure your items arrive on time. Please check our social media announcements for these dates.
2. Shipping Rates
* Shipping fees are calculated at checkout based on your location.
* Promotions: Keep an eye out for seasonal "Free Shipping" offers on orders over a specific amount.
3. Order Tracking
* Once your order is dispatched, you will receive a confirmation via [Email/SMS/WhatsApp] with a tracking number so you can follow your package’s journey.
4. Inspection & Returns
* On-the-Spot Inspection: We encourage customers to inspect their items upon delivery.
* Defective Items: In the rare event of a manufacturing defect, please notify the courier immediately or contact our support team within 24 hours.
* Shipping Refunds: Shipping fees are generally non-refundable. However, if an item is returned due to a confirmed defect, we may offer a shipping voucher to be used toward your next purchase.
5. Handling Issues
* If a customer refuses a delivery for reasons other than a defect, the shipping fee remains applicable to cover the logistics cost.